Personal Information Collection Statement

This Personal Information Collection Statement explains how TravelAsk Limited collects and uses personal data in connection with English via Mia.

1. Data user

The data user is:

Email: support@englishviamia.com

2. Purposes of collection

We collect personal data for the following purposes:

• providing access to English via Mia;
• creating and managing user accounts;
• processing subscriptions, payments, cancellations, refunds, and invoices;
• delivering digital learning content;
• tracking learning progress and improving the product;
• providing support;
• sending service, product, onboarding, and marketing communications;
• measuring website and product analytics;
• running advertising, retargeting, and conversion measurement;
• preventing fraud, abuse, and security incidents;
• meeting legal, tax, accounting, and regulatory requirements.

We provide this statement at or before collecting personal data where required, including when you create an account, sign in, subscribe, pay, contact support, or join marketing communications.

3. Types of personal data collected

We may collect:

• name, email address, account and profile details;
• Google login data if you sign in with Google;
• payment and subscription status;
• learning progress and product usage data;
• support messages;
• email preferences and marketing interactions;
• Instagram campaign or referral data;
• analytics, cookie, pixel, device, browser, IP address, and technical log data.

We do not store full payment-card details.

4. Voluntary or required data

Providing some personal data is required if you want to create an account, purchase access, receive support, or use paid features.

If you do not provide required data, we may not be able to provide the service or process your request.

Providing personal data for marketing communications is voluntary. If you do not provide or allow the use of personal data for marketing, you may still use paid product features, but you may not receive promotional emails, offers, or campaign messages.

5. Direct marketing

We may use your name, email address, account information, product usage, subscription status, campaign source, and marketing preferences to send you product updates, learning tips, offers, launch announcements, and promotional messages about English via Mia.

We will not use your personal data for direct marketing where consent or an indication of no objection is required unless we have provided the required information and received that consent or indication of no objection.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting support@englishviamia.com.

6. Transfer of personal data

We may transfer personal data to:

• payment processors;
• authentication providers;
• hosting and technology providers;
• analytics and advertising platforms;
• email and support tools;
• professional advisers;
• authorities, regulators, or other parties where required by law.

Some providers may process data outside Hong Kong.

7. Access and correction

You may request access to or correction of your personal data by contacting support@englishviamia.com.

We may ask you to verify your identity before responding.

8. Related policy

More details are available in our Privacy Policy.