Privacy Policy

This Privacy Policy explains how English via Mia collects, uses, shares, and protects personal data.

English via Mia is operated by TravelAsk Limited, reg. no. 76185799, Unit B, 11/F, Wah Kit Commercial Building, 302 Des Voeux Road Central, Sheung Wan, Hong Kong.

If you have questions, contact us at support@englishviamia.com.

1. Personal data we collect

We may collect the following types of personal data:

• account details, such as name, email address, login method, and profile information;
• Google login information, if you sign in with Google;
• payment and subscription status, plan type, renewal status, invoices, and payment events;
• learning activity, such as cards viewed, progress, answers, preferences, and product interactions;
• support messages and communications with us;
• email marketing preferences, opens, clicks, and unsubscribe status;
• Instagram-related information, if you interact with our Instagram campaigns or arrive through Instagram links;
• analytics data, such as pages viewed, clicks, referral source, session events, and conversion events;
• advertising and tracking identifiers from pixels or similar technologies;
• technical data, such as IP address, device type, browser, operating system, approximate location, logs, and error reports.

We do not store your full payment-card details. Payments are processed by Stripe or another payment provider.

2. How we collect data

We collect data when you:

• visit our website;
• create or use an account;
• sign in with Google;
• purchase or manage a subscription;
• use the learning product;
• contact support;
• subscribe to emails;
• interact with our ads, analytics tools, Instagram links, or marketing campaigns.

Some data is collected automatically through cookies, pixels, SDKs, analytics tools, and similar technologies.

Where required, we provide a Personal Information Collection Statement at or before the point where we collect personal data, such as during signup, checkout, support contact, or marketing subscription.

3. Why we use personal data

We use personal data to:

• provide and operate English via Mia;
• create and manage accounts;
• process payments, subscriptions, renewals, cancellations, and refunds;
• give access to paid digital content;
• personalize and improve the learning experience;
• send product, onboarding, support, and marketing emails;
• measure website and product performance;
• understand conversion, traffic sources, and user behavior;
• run advertising and retargeting campaigns;
• prevent fraud, abuse, security issues, and unauthorized access;
• comply with legal, tax, accounting, and regulatory obligations;
• respond to support requests and user questions.

4. Legal bases

Depending on where you live, our legal bases may include:

• performance of a contract, such as providing paid access;
• consent, such as for certain marketing emails or non-essential cookies where required;
• legitimate interests, such as improving the product, securing the service, and measuring performance;
• legal obligations, such as tax, accounting, and payment records.

5. Sharing personal data

We may share personal data with service providers that help us operate English via Mia, including:

• payment processors, such as Stripe;
• authentication providers, such as Google;
• hosting and database providers;
• email and customer support tools;
• analytics providers;
• advertising platforms and pixel providers;
• professional advisers, such as accountants or legal advisers;
• authorities or regulators if required by law.

We do not sell your personal data in the ordinary meaning of selling a customer list for money.

Some advertising or analytics activities may be treated as "sharing" or "targeted advertising" under certain privacy laws. You may contact us to ask about your options.

6. International transfers

English via Mia may be used internationally, and our service providers may process data in different countries.

When personal data is transferred internationally, we take reasonable steps to use appropriate safeguards where required by applicable law.

7. Cookies, pixels, and analytics

We use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand usage, measure conversion, and run advertising.

For more information, see our Cookie Notice.

8. Email communications

We may send you product, onboarding, account, payment, support, and marketing emails.

You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting support@englishviamia.com. We may still send necessary transactional or account-related emails.

Where required by Hong Kong privacy law, we will not use your personal data for direct marketing without giving you the required information and obtaining your consent or indication of no objection. We do not intend to provide your personal data to another person for that other person's direct marketing without the required notice and consent.

9. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining records, resolving disputes, preventing fraud, and complying with legal, tax, and accounting obligations.

Retention periods may vary by data type.

10. Your rights

Depending on your location, you may have rights to:

• access personal data we hold about you;
• correct inaccurate data;
• request deletion;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a copy of your data;
• opt out of certain marketing or tracking activities.

To make a request, contact support@englishviamia.com.

We may need to verify your identity before processing your request.

For Hong Kong personal data requests, you may request access to and correction of personal data we hold about you. We may handle access and correction requests in accordance with the Personal Data (Privacy) Ordinance, including any verification steps and permitted response periods.

11. Children

English via Mia is not intended for children under 16.

We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided us with personal data, contact us and we will take reasonable steps to delete it.

If you are under 18, you should use the service only with the involvement and consent of a parent or legal guardian.

12. Security

We use reasonable technical and organizational measures to protect personal data. However, no online service can be completely secure.

13. Third-party links

Our website or communications may contain links to third-party websites or services. We are not responsible for their privacy practices.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

15. Contact

Email: support@englishviamia.com